Anonymous
map-marker Charlotte, North Carolina

Ck on order

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REP VERY HELPFUL..VERY KNOWLEDGEABLE AN SO EASY TALK WITH MY ORDER B COMIN SOON YAAY AN DREAMLAND HAS BEST QUALITY OPALS I HAVE FOUNDGET MORE 4 UR $$
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User's recommendation: BEST BUYS

Elizabeth K Gah

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Verified Reviewer

Inferior product WORSE customer service

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Dreamland Jewelry - Inferior product WORSE customer service
Dreamland Jewelry - Inferior product WORSE customer service - Image 2
Inferior product Worse customer service On 3/29/2023 and 4/3/2023 respectively I received 2 rings. Today 6/26/2023 I contacted them regarding missing stones from both rings. I have no idea when the 3/29 ring lost its stone accent. The 4/3/23 lost its stone on 6/26/33 Customer Service said I was beyond the 60 day return policy and would do nothing. TWO RINGS that have become worthless junk in less than 90days. I'm not impressed and sorry I spent the money.
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Loss:
$109
Pros:
  • Great selection and prices
Cons:
  • Terrible customer service refusal to stand behind a product

Preferred solution: Exchange for another product

User's recommendation: There are other companies with better customer service

Anonymous
map-marker Cherry Hill, New Jersey

I need a size 5 in a black onyx ring

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They said that Ive ordered a size 6 in the past. I had lost a black onyx ring and Ive looked everywhere for it. I called Dreamland Jewlery and ordered another ring.
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User's recommendation: I’ve always loved their jewelry.

Anonymous
map-marker Philadelphia, Pennsylvania

I was updated that my ring was delivered but it wasn't in my mailbox

I am very upset about not receiving my ring, it was not delivered to me and would really like this matter to be resolved!!
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Debbie B Lxv
map-marker Wallingford, Pennsylvania

I bought a ring 2-3 weeks ago and it bent in half and broke

They were very nice n listened to what I said n are going to send me a new ring. I love dreamland I order from there often .
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Michelle Y Obk

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Verified Reviewer

AWFUL WOULD BE AN UNDERSTATEMENT!!!

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The Company is Scam Artists.. I ordered 2 Items as a Birthday Present and suppose to get a free pair or earings and I find out the Scam Company charged Me for the same earings that were suppose to be free. I had to get My Bank Involved after I never got any response from their Useless Incompetent Customer Service after receiving a sealed up Package that only had one pair of earings. I am letting Everyone I know and ever meet to not ever order from this awful Scam artist Company.
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Loss:
$62
Cons:
  • Awful company and customer service

Preferred solution: Full refund

User's recommendation: I would recommend to never order from them

Judith R Vhb

Disappointed

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Dreamland Jewelry - Disappointed
I have ordered many rings in the past and have been a very satisfied customer but I just received my last order on Thursday 10/30 and I just noticed 11/2 a stone is already missing. I have only worn it 3x and I dont do dishes or bathe with it on. I would like the stone replaced.
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Loss:
$41
Pros:
  • Price
Cons:
  • Item not as pictured

Preferred solution: I want missing stone replaced or ring exchanged

Anonymous
map-marker Detroit, Michigan

About a order

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I don't need text daily . That is annoying
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Casandra A Kpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfaction

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Recently I have received fake cheaper replicas of their jewelry. They picture their real piece and send a fake thin tin piece. Then it's on you to hassle the return and jump through hoops.
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Loss:
$100

Preferred solution: Replace with real item pictured.

User's recommendation: Beware!

Anonymous
map-marker Houston, Texas

Order

Hi I ordered gold earrings last week and didn't receive notifications when will be delivered Payment was already processed trough paypall
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Tina M Lfo
map-marker San Fernando Valley, California

Ring I just bought

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Dreamland Jewelry - Ring I just bought
I bought not even a month ago and one of the stones came out. I loved this ring and wore it daily! I have been a long time customer and buy alot of items from your site. I have never had a problem with anything I have bought from you.
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Loss:
$1872
Reason of review:
Damaged or defective

Preferred solution: I would like a replacement or a credit to buy a different ring

1 comment
Doneisha Cbd

Since silver is a soft metal,care must be taken while wearing it,esp if you wear it every day.Not only should you,at minimum,give it a wipe clean before putting it away into jewelry box or bag that has anti-tarnish paper in it.Even more important is that you are never supposed to wear it showering, washing dishes & always put them on after getting ready,as things like sprays, cologne, handcreams, sunscreen,etc all can damage (scratch or cause it to get a haze you can't wipe off)but the hardest of precious stones, plus the glues that holds many of the stones into certain settings,such as yours.For something as simple as this repair,most reputable jewellers will only charge you about $10 to reset your stone,about the same as the shipping charges I believe Dreamland charges for a return/resend...but I don't think that covers insurance,lol,so,IMO,if ever happens again, local might be way to go. Know your post was from April,but your post never mentioned you even trying CS,but assume issue must be resolved by now.Since i'm sure others have had same issue & would like to know what to expect,what did end up happening?

Ashley Uge

Item not as shown

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Dreamland Jewelry - Item not as shown
Dreamland Jewelry - Item not as shown - Image 2
I ordered a ring once before from them and it was pretty nice (and of course crazy cheap) so I ordered another one. Although the image on the website showed the ring having a BRIGHT aqua stone, when it arrived the stone was a disappointing pale blue. I looked into returning it, but although they allow returns, they don't refund shipping. So with $5 each direction, the $15 ring would cost me $10 in total after the return was finished! Not even worth returning it, and I feel cheated. I'm pretty annoyed, and I'll be avoiding this company in future: I can't trust that the image on the website is what I'll be getting. (Photos below: the image from the website, and what I actually received.)
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Loss:
$20
Pros:
  • Designs
  • Price
Cons:
  • Item not as pictured
  • Return policy
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

carolyn h Zjn
map-marker Spring Hill, Florida

I have ordered many rings and never had a problen untill now.

I ordered two crosses and two and two silver chains one of the chains is fine the other one turned black and I can not shine it the way silver should clean up not happy with it,
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Aria Eyk
map-marker Denton, Texas

I want to cancel my order please

Dreamland Jewelry - I want to cancel my order please
I would like to cancel this item.. wrong size
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Jamie M Ggg

Not too bad.

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I like this company so far and have recommended it to others. I have purchased several items from them and have been pleased...mostly! Some of the items were beautiful but ended up being far smaller than I had expected (my fault, I should have paid more attention to the sizes.) My boyfriend bought me a pair of earrings for Valentines that I absolutely fell in love with and they matched one of my pendants. They did not arrive until a week after the delivery date (Feb. 14th), I just got them last night (Feb. 21). That was disappointing enough but they do not look like the picture, close but not the same. They are very pretty but far more fansy and blingy than the picture shows. These are similar to my necklace but the ones in the picture are exactly like my necklace...where are the earrings in the picture? I wanted those, I like thse but they are not what I chose!
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Reason of review:
Not as described/ advertised
Savannah n Rmc
map-marker Rochester, New York

Terrible

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Made an order 2 weeks before Christmas, site flagged the order for no valid reason. Emailed various times responses were delayed & now my order is supposedly coming in ... 5 weeks late. DO not order unless your fine with putting up with a major hassle!
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Reason of review:
Order processing issue

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